About Telmediq - HIPAA Messenger
Telmediq Healthcare Communications Hub™ Telmediq is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager...
Telmediq Healthcare Communications Hub™
Telmediq is an enterprise cloud-based communications platform built specifically for healthcare. Our solution provides secure HIPAA compliant texting, an answering service, pager replacement, on-call schedules, and clinical integration with the EMR all on one easy to use platform.
Note: You must have an account enabled on Telmediq before you can use this application.
Main functions of our offering include:
• Unified Communications: Our mobile applications allow for real-time texting and voice communication between clinicians. Multimedia messaging with photos, voice, and attachments are supported as are the ability to record and deliver voicemails when clinicians are busy with patients.
• Reliable Messaging: Telmediq provides a persistent and reliable messaging layer that is able to deliver time sensitive messages to users on a multitude of delivery channels. Telmediq detects when a user’s device has data connectivity issues, and routes the message accordingly based on a user’s network conditions and availability.
• Directory Integration: Telmediq is seamlessly deployed and managed through the organizations existing Microsoft Active Directory Infrastructure.
• Call Center Integration: The ability to send messages from the existing call center software and systems allows for rapid deployment with minimal disruption to existing call center workflow.
• On Call Scheduling: Telmediq has the leading on-call scheduling platform, including escalations, shared schedules, round-robin load balancing based on provider load, and more. In addition, we are the only communications platform that provides real-time integration with Amion, QGenda, Tangiers, as well as home grown and legacy scheduling platforms.
• Phone System Integration: Telmediq integrates with both SIP based and legacy (non SIP based) hospital phone platforms. We are the only communications provider that is able to support a transition strategy from legacy circuit switch PBX systems to the SIP domain.
• Clinical Integration: Telmediq provides Patient Centric Messaging – the ability to track all messages against a patient and have two-way synchronization with the EMR.
• Nurse Mobility: Existing nurse call systems can be mobilized for nurses through integration with room alarms as well as patient assignments.
Apr 24, 2024
Version 4.9.1
Resolved an issue with EULA disappearing when configuring an account for MDM integration
Previous Versions
Here you can find the changelog of Telmediq - HIPAA Messenger since it was posted on our website on 2023-06-23 09:58:22.
The latest version is 4.9.1 and it was updated on 2024-04-27 14:48:42. See below the changes in each version.
Telmediq - HIPAA Messenger version 4.9.1
Updated At: 2024-04-24
Changes: Apr 24, 2024
Version 4.9.1
Resolved an issue with EULA disappearing when configuring an account for MDM integration
Telmediq - HIPAA Messenger version 4.9.0
Updated At: 2024-04-03
Changes: Apr 3, 2024
Version 4.9.0
Apple Watch Enhancements:
- Differentiation of read vs unread messages
- Creation of Done Inbox
- Long Press Support: Mark as Done; Silence Thread; End Conversation
- Refresh Button for Thread List
Routing Applied During Message Composition
- During message composition if routing will be applied to the message, a Routing Applies pop up will display on the compose screen.
Editing Patients & Family
Send PFC Messags as a Secure Link
Default Patient List Settings
Searching Message Templates
Further updates on patient conversation screen
Bugs
- Resolved an issue with users seeing an additional pop-up during Epic Deep-linking
- Resolved an issue where the patient drop-down selection did not follow IQAdmin settings for PFC
Telmediq - HIPAA Messenger version 4.8.2
Updated At: 2024-01-09
Changes: Jan 9, 2024
Version 4.8.2
Resolved an issue where users were unable to properly mark messages as read
Telmediq - HIPAA Messenger version 4.8.1
Updated At: 2023-12-19
Changes: Dec 19, 2023
Version 4.8.1
Resolved an issue with messages repopulating when auto archive isn't configured properly
Telmediq - HIPAA Messenger version 4.7.1
Updated At: 2023-10-24
Changes: Oct 24, 2023
Version 4.7.1
Resolved an issue with the Attach Patient button showing the wrong patient list
Telmediq - HIPAA Messenger version 4.7.0
Updated At: 2023-10-23
Changes: Oct 23, 2023
Version 4.7.0
Telmediq
Link now iteratively tries Rover and Haiku links to see if one is valid. If both are valid, a choice is presented to the user prior to proceeding into linking application.
A copy me toggle has been added to the creation of a user routing rule.
If a user doesn’t have a mobile or alternate phone number in their profile and tries to make a call via mobile configuration, they will be prompted to enter a phone number. Additionally, the app will walk the user through where to input said number.
In addition to having the ability to end a conversation on the web console, we are bringing that same parody to the mobile applications. This functionality is only enabled when the user has the proper permission.
PFC
User is now able to view the read receipts of a patient conversation
Users can now view all conversations had with a patient to learn what has been communicated to them
If a patient opts-out by responding to a TMQ message by responding STOP, they are opted out of all messaging, video calling, and calling.
There is now no way to override the opt-out. If a patient types STOP, users are not able to opt them back in. They are also not able to be opted back in through the EMR.
Users are now able to go directly from a conversation with a patient to that patient’s details page
Bugs
Resolved a bug where Allow Replies seemed to be on for SMS patient messaging
Added logging for when a user is unable to successfully change their status
Resolved an issue with iPad that was crashing when attempting to take a photo in the application flash on
Telmediq - HIPAA Messenger version 4.6.4
Updated At: 2023-09-18
Changes: Sep 18, 2023
Version 4.6.4
Resolved an issue when attempting to return to a VoIP call after navigating the app
Telmediq - HIPAA Messenger version 4.6.3
Updated At: 2023-08-24
Changes: Aug 24, 2023
Version 4.6.3
Resolved an issue selecting users from the Directory when transferring a call.
Telmediq - HIPAA Messenger version 4.6.2
Updated At: 2023-08-10
Changes: Aug 10, 2023
Version 4.6.2
Resolved a login issue for emails containing apostrophes
Telmediq - HIPAA Messenger version 4.6.1
Updated At: 2023-08-04
Changes: Aug 4, 2023
Version 4.6.1
- Fixed an issue that could cause crashes
Disclaimer
Official App Store Link
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